Privacy policy

Your privacy is important to you, and therefore it is also important to Lenolab Oy. This commercial privacy policy, referred to below as the privacy policy, explains three important reasons:

1. How Lenolab Oy collects personal data about you.
2. What personal data Lenolab Oy collects about you when interacting with you or marketing its products and services to you, whether directly or through its affiliates.
3. How we use the aforementioned personal data.

Lenolab Oy and all its affiliates are referred to in this privacy policy as "Lenolab Oy" and by the words "we", "us", "our", etc. We may refer to a specific affiliate by its name, but unless we do so, this privacy policy applies to all Lenolab Oy affiliates. The term "personal data" used in this privacy policy refers to any information that can be used alone or in conjunction with other data to identify a particular individual.

This privacy policy pertains to Lenolab Oy's interaction with you, the products and services described in this privacy policy, and other products and services where this privacy policy is mentioned.

How we collect personal data

Lenolab Oy collects personal data about you to operate efficiently and provide you with the best possible products and services. Some of this personal data is provided directly by you, for example, when you create an account on our website or mobile application, browse our products or services on our websites, or order them from our websites, interact with our customer service points or sales representatives, order products or services on your behalf or on behalf of your organization, respond to our direct email messages, electronic and web-based marketing campaigns, newsletters, and advertising campaigns, contact us to request bulletins, information, or support, and respond to our customer satisfaction surveys. We also collect some personal data by storing information about how you interact with us, using various technology means, such as small text files that are stored on your device or devices, commonly referred to as cookies, and by creating your personal order history so that we can better predict what products and services you may purchase in the future.

We also receive some personal data from third parties. Such third parties include but are not limited to:

• social networks, when you follow us or like us or otherwise engage with us on social media platforms
• shipping, transportation, freight forwarding, and other logistics companies, customs, distribution companies, retailers, and other partners using channels, suppliers, sales outlets, and third parties who verify or deliver credit, location, or address information
• payment processors
• service providers, including internet service providers, who report to us your IP address, their own identification information, your browser type, operating system, and language setting, referral and exit pages, uniform resource locator information, date and time, time spent on certain pages, sections of our websites you visit, number of links you click while visiting our websites, and keywords you use, and
• suppliers and other business partners with whom we offer co-branded or other services or who carry out marketing activities with us and
• publicly available sources, such as government open databases and other publicly available personal data registers.

Personal Data We Collect

You can choose what personal data we collect about you. The data we collect depends on your interaction with Lenolab Oy, the choices you make—including your privacy choices—and the products and services you use. When you are asked to provide personal data, you have the right to refuse. If you decide not to provide personal data that is necessary for the delivery of a product or service, we may not be able to provide you with that product or service.

The personal data we collect may include the following information:

1. Name and Contact Information:We collect your first and last name, email address, job title or position, billing and shipping addresses, the name of the organization you represent, phone and fax numbers, and other similar contact information.
2. Login Information:We collect passwords, password hints, usernames, account numbers, and other similar security information used to verify users and manage account access.
3. Demographic Information:We collect personal data about you, such as the country in which you live or work, the department of the organization you represent, your industry, professional interests, and language preferences.
4. Payment Information:If you make purchases from us, we collect personal data necessary for payment processing, such as your payment instrument number (e.g., credit card number or purchase order number), the security code associated with your payment instrument if required, and the expiration date of your payment instrument.
5. Usage Information:In addition to the data we collect directly from your use of our websites and mobile applications and through third parties, we collect personal data about how you and your organization buy and use our products and services. For example, we collect the following information:

• Product Usage Data: We collect information about the products and services you view or purchase, the websites you visit, and the products you add to your shopping cart. This includes your search terms, selected settings and preferences, and technical requirements.
• Device, Connection, and Configuration Data: We collect information about your device and the network you use to connect to our products. This includes your device's operating system, browser, and other software installed on it, as well as your IP address and device identifiers.
• Warranty, Return, and Quality Data: We collect data on the quality level of the products and services you purchase and your experiences with them. We also collect feedback you provide, product reviews you write, and inquiries and questions you send to customer support. When you contact us, for example, through customer support, we monitor phone calls and chat sessions with our representatives and may record or store them unless prohibited by law. We also collect information about the operation of our websites to ensure they function properly. This data helps us detect issues with the products you use and improve our products, services, and purchasing options.

1. Interests and Memberships:We collect information about your professional interests, such as information about the industry in which you work, the types of products and services that interest you, and publications you order from us. In addition to the personal data you expressly provide to us, we may infer your interests from other data we collect.
2. Contacts and Relationships:We collect information about your contacts when you use any of the laboratory management websites or applications, and you communicate or interact with other individuals or organizations through these platforms.
3. Location Data:We collect information about your location when you provide your billing and shipping addresses. We also collect information about your location via the Global Navigation Satellite System (GNSS) when you use our websites and mobile applications or certain location-based products or features within our mobile applications. Your IP address, postal code, country, and post office give us approximate information about your location.
4. Personal Content:We collect the content of your files and other messages when necessary to provide you with information about products and services and support for those products and services. For example, if you send a file containing a photo of damaged delivery, we collect the content of that file to process your claim. If you upload a list of laboratory equipment and staff, we collect the list of equipment and staff to provide scheduling services for the equipment. Other data we collect to provide you with communication services includes, for example:

• The subject line and body of email messages
• The text or other content of instant messages
• The audio and video recordings of video messages, and
• The recording and transcription of voice messages you receive.

Images taken from videos

If you enter our company, manufacturing facilities, distribution points, or similar premises, or participate in events organized by Lenolab Oy, our security cameras may capture images of you.

How we use personal data

We use personal data collected from you or about you primarily for two purposes:

1. To conduct our business and provide you with the products and services we supply and you purchase, and
2. To communicate with you through means related to promotion and education and to disseminate information about our products and services.

To achieve these purposes, we use the personal data we collect to deliver better customer experiences and enable the use of our products and services. For example, if you are logged into your account and browsing certain types of laboratory equipment or a specific class of chemicals, we may use that information and other account-related data to provide recommendations or inform you about new products that may interest you and that are available. We may also transmit information about products you view on our website to our vendors so they know if you are interested in purchasing those products. Another example is that if you and other customers in the same geographical area order a large quantity of a particular product or service, we may ensure that we have an adequate supply of that product in our inventory or the appropriate resources to provide the mentioned service in that geographical area.

Providing and improving our products and services

We use data to provide and improve the products and services included in our offering and to carry out functions essential to our business. This includes procurement, manufacturing, and distribution of products, maintaining and enhancing product performance, developing new products, conducting research, providing customer support, and developing and improving services. Examples of such purposes include:

• Providing products and services. We use data to fulfill transactions between you and us and to deliver our products and services to you.
• Customer support. We use data to repair, replace, and refund our products and services, provide information required by regulations, and offer other customer support services.
• Improving products and services. We use data to improve the functionality of our products and services and to develop new products and services. For example, we use warranty claims to identify manufacturing defects and work with our suppliers to address these claims and develop better products.
• Business operations. We use data to compile, combine, and analyze information to enable us to operate and make data-driven decisions related to our business.

Communication

We use the data collected about you to communicate with you and personalize communications directed to you. For example, we may contact you via email or other means to remind you that you have selected items in your shopping cart and that the items are ready for purchase, notify you that a frequently purchased product has been updated or improved, or inform you about special pricing on products you have shown interest in, update you on the status of your order, invite you to participate in a survey, or send you publications related to your professional interests.

Marketing

We use the data collected from our business relationship and our websites to market our products and services. Examples include:

• Using your information to select and deliver additional information about products and services you may be interested in.
• Sharing aggregated and anonymized data we collect with third parties for the purpose of analyzing purchases of our products and services to market products you may want to buy more effectively.

The marketing and advertising content you see may be selected based on the data we collect about you, including your professional interests, your transactions, and the content you view while logged into our websites. For example, if you are interested in chromatography, we may advertise chromatography-related products and services to you.

Why we disclose personal data

We disclose your personal data with your consent or if necessary to fulfill transactions requested by you, so we can deliver the products and services you request or authorize. For example, we may disclose your name, shipping address, and other necessary contact information to third parties such as our suppliers if you order products from us that are shipped directly from the supplier's facilities. We also disclose your name, shipping address, and other necessary information to our subcontractors who provide services you have ordered through us. When you provide us with payment information for an order, we disclose your payment information to banks and third-party payment processors to receive payment and to protect you and us from fraud and credit risks.

Additionally, we disclose personal data among Lenolab Oy's managed affiliates and subsidiaries worldwide to deliver products and services to you or your organization globally. We also disclose personal data to our vendors or other third parties acting on our behalf in ways consistent with the purposes described in this privacy policy. For example, we have entered into agreements with companies to store data in their facilities and keep such data secure or to obtain computer software to use and manage data generated in our business operations. The information these companies store, secure, and help manage includes your personal data. These companies must agree to comply with legal and security requirements set forth by law and in the agreements between us and them and may not use the personal data they receive from us for any purpose other than those specific purposes related to our business. We may also disclose personal data as part of company transactions, such as mergers or the sale of company assets.

Lastly, we use, transfer, disclose, and store personal data when we sincerely believe it is necessary to comply with applicable law or the requirements of ongoing legal proceedings, including requests from law enforcement and other government agencies, to prevent deaths and serious injuries, and for other reasons permitted by data protection laws.

Many data processing activities related to your personal data are performed with your consent. You can withdraw your consent at any time for the future. We request that you send an email to the email address mentioned in this privacy policy to withdraw your consent. Data we have received before receiving your request may still be processed legally. Also, data processed to fulfill a contract you are a party to or data processed based on legitimate interests may still be processed.

How to obtain information and control your personal data

You always have the right to request information about your personal data we store and process, including their origin, recipients, and the purpose of their collection. This information will be provided to you free of charge. You also have the right to request the correction and deletion of your personal data and to restrict their use. You can contact us at any time using the email addresses mentioned in this privacy policy or by writing to our data protection officer at the address below. You can also, of course, lodge a complaint with the data protection authority in your country. You can also make choices regarding how Lenolab Oy collects and uses your data. How you can view and manage your personal data depends on the websites you use. Examples include:

• Online account. If you wish to view, edit, or delete certain profile information on your Lenolab Oy account, change your password, or add security information, you can do so by visiting our websites.
• Anonymous browsing. According to the security settings, you can browse our websites or use our applications without disclosing certain personal data, such as your first and last name, email address, and phone number, but special features, such as checking product availability, contract-based pricing, and ordering, require registration or login to your account.

If you are unable to access certain personal data collected by Lenolab Oy through our websites, you can always contact any of our affiliated companies using the email address below. We strive to fulfill your request or inform you if we need additional time to fulfill your request without undue delay.

info@lenolab.fi

Communication preferences

If you receive newsletters from us via email and wish to opt-out, you can do so by following the instructions provided in the message. If you do not have an account opened through our website, you can manage your contact preferences by discussing with our customer service team. These choices do not apply to mandatory communications that are part of certain Lenolab Oy business operations, such as order confirmations, shipment notifications, order approval requests, or other informal communications, which have their own opt-out procedures.

Your right to lodge complaints with European Union regulatory authorities

European Union citizens have the right to lodge complaints with a supervisory authority in the EU member state where they reside, work, or where they believe their data protection rights have been infringed. European Union citizens also have the right to lodge complaints and seek effective legal remedies if they believe their data protection rights have been infringed because we have not complied with data protection laws in processing their personal data. European Union citizens can seek legal remedies from courts in the EU member state where our principal place of business is located or where the citizen resides. Lodging a complaint with a supervisory authority or seeking legal remedies does not prevent a European Union citizen from seeking other remedies related to the infringement of their data protection rights.

Cookies and similar technologies

A cookie is a code associated with a user's device when accessing a website or application. A cookie often consists of a sequence of numbers and letters that can be used to identify the user's computer, but it may contain other information as well. Lenolab Oy uses cookies, add-ons, links to third-party websites and applications, and similar technologies to enable the use of its websites and online services and to collect personal data. Third parties also collect personal data on our behalf using cookies and similar technologies to provide us with services and information.

Use of Cookies and Similar Technologies

We use cookies and similar technologies for various purposes depending on the product or service. These purposes include, but are not limited to, the following:

• Saving Preferences and Settings: Settings that allow our website to function smoothly or retain your selected preferences for an extended period may be stored on your computer or other device. If you choose to block our interest-based marketing, we will save your preference settings to a cookie on your device.
• Sign-In and Authentication: When you sign in to our website using your account, we store unique identifiers on your device so you can navigate between pages on the website without having to sign in again each time. You can also save your sign-in information so you don't have to sign in again when you return to our website.
• Security: We use cookies to enhance the security of our websites and services.
• Storing Provided Information: When you provide information or add products to your shopping cart, we store this information in a cookie to remember the products and information you provided.
• Feedback: Lenolab Oy uses cookies to enable providing feedback through its websites.
• Analytics: To provide our products and services, we use cookies and other identifiers to collect usage and performance data. For example, we use cookies to count the number of visitors to our websites and to create statistics about the usage of our products. This includes cookies from Lenolab Oy and third-party analytics service providers.
• Performance: We use cookies to balance the load on our servers to keep our websites operational.

In addition to the cookies set by Lenolab Oy when you visit our websites, third parties may also set cookies when you visit our websites. In some cases, this is because we have hired a third party to provide services on our behalf, such as website analytics functions.

Cookie Management

Lenolab Oy's website provides a notice to users that the website may use cookies and that users can get more information by clicking a link if needed. Users typically find cookie settings in their browser's privacy settings. If they continue using the website without making a selection, only cookies necessary for the website's operation will remain active. Users have the option to accept all cookies or only essential cookies. Users can update their settings at any time. In their web browser settings, they can block, delete, or select cookies.

Certain features of our website and your ability to purchase or browse products depend on cookies. Remember that if you choose to deny all cookie usage, you may not be able to sign in or use certain functions, and cookie-dependent settings will not remain set. If you choose to delete cookies, settings and preferences controlled by those cookies will be lost and may need to be set again.

Use of Analytics Services

Our website often includes technologies from third-party analytics service providers to help us compile aggregated statistics about the effectiveness of our websites, marketing activities, and other operations. Through these technologies, analytics service providers may set their own cookies or identifiers on your device and read them, thereby collecting information about your behavior related to various applications, websites, and other products. Your behavior analysis on our websites is usually anonymous, but third parties may have the ability to combine such information about you with information obtained from other websites or third parties to create a profile of your online activities.

Security of Personal Data

Lenolab Oy is committed to protecting the security of your personal data. We use various technologies and procedures to protect your personal data from unauthorized access, use, and disclosure. For example, we store the personal data you provide on computer systems with restricted access located in controlled facilities. When transmitting highly confidential information over the internet, such as credit card numbers, we protect them using methods required by the Payment Card Industry Data Security Standard. Our websites use SSL or TLS encryption to protect confidential and personal data during transmission. You can recognize an encrypted connection from the browser's address bar, where "http://" changes to "https://" and a lock icon (or equivalent symbol depending on the browser) appears in the browser's address bar. When SSL or TLS encryption is activated, external parties cannot read data transferred to our websites or through them.

When data arrives at our systems from external sources, it is processed in the same manner as data we collect directly from our customers, and therefore may be subject to any restrictions or special conditions required by those external parties.

Location of Personal Data Processing

Personal data collected by Lenolab Oy may be processed in your country, the United States, or any other country where Lenolab Oy or its affiliate, subsidiary, or service provider operates. The primary storage location is typically the customer's own region. Backup copies are often kept in the same or another region's data center. Storage locations are chosen to maintain efficiency, improve operations, and establish backup systems for data protection against power outages and other issues.

Upon request at info@lenolab.fi, we will provide you with confirmation as to whether we process your personal data and communicate the information to you within a reasonable time frame. You have the right to access, correct, amend, or delete your personal data if it is inaccurate or processed in violation of this privacy policy. We may require a reasonable fee to cover our costs in this regard. Please allow us a reasonable time to respond to your inquiries and requests. If your personal data has been provided to us through one of our customers, we will work with the customer to respond to your access requests for data.

You have the right to withdraw consent before we share your personal data with third parties other than our representatives or before we use the data for a different purpose than for which it was originally collected or authorized. To request restriction of disclosure of your personal data, send a written request to info@lenolab.fi.

We do not disclose sensitive personal data to any third party until we obtain your consent to the data transfer, and we will also seek your consent before using sensitive data for a purpose other than for which it was originally collected and authorized. In certain situations, we may be required to disclose personal data in response to lawful requests from public authorities, including national security and law enforcement requirements. We may also disclose information to third parties as required by government authorities or legal regulations, including, but not limited to, responses to court orders and subpoenas. Lenolab Oy is committed to resolving privacy complaints within the framework of the law.

Principles of Personal Data Retention

We retain personal data for as long as necessary to provide the products and services you request and to fulfill the transactions you request or for as long as necessary for other essential purposes, such as compliance with legal obligations, resolution of disputes, and enforcement of our contracts. Since these needs may vary depending on different types of data related to different products and services, actual retention periods can vary significantly. The determination of retention periods applies, among other things, the following principles:

• We assess the need to retain our products, especially those used in regulated industries, and services, and retain relevant business and financial records. This is a fundamental principle that determines the basic retention periods for most data.
• Legal, contractual, and similar obligations determine data retention. This includes laws governing data retention, official regulations for retaining investigative data, and data retention for legal proceedings.

In many cases, we retain data until the customer deletes it themselves or until deletion is allowed according to our data retention principles. Lenolab Oy websites do not intentionally collect personal data related to a customer's age.

Changes to Privacy Policy

We update this privacy policy as needed based on customer feedback and changes to our products, services, and laws. If significant changes are made to this privacy policy or if Lenolab Oy significantly changes its way of using your personal data, we will notify you by publishing a highly visible message before the changes take effect or by sending you a corresponding notification directly. We encourage you to regularly review the privacy policy so that you know how Lenolab Oy uses and protects your information.

Contact Information

If you have concerns, questions, or complaints related to privacy that you would like to address to the Lenolab Oy Data Protection Officer, please contact us via email at info@lenolab.fi. We will respond to your inquiries or concerns, or inform you if we need additional time to process your request, without undue delay and in any case no later than one month after receiving your request.

Unless otherwise stated, Lenolab Oy is the data controller of the personal data it collects in connection with the marketing and delivery of products and services covered by this privacy policy.