Refund policy

1. WARRANTY TERMS

1.1. WARRANTY PERIOD
The warranty period for equipment is twelve (12) months unless otherwise stated. The warranty period for certain device components may differ from the above. Consumables for the device are not covered by the warranty, nor are parts with a normal lifespan shorter than the warranty period. The warranty period begins on the date of delivery.

Chemicals and consumables are not covered by the warranty provided by Lenolab Oy. In case of a defect, the Customer must report it without delay and no later than within two weeks. The Customer must provide Lenolab Oy with reliable evidence of the delivery date and supplier of the warranted device. The warranty requires that the necessary periodic and maintenance services have been performed on the devices during the warranty period. The aforementioned services are not covered by the warranty.

1.2. WARRANTY REPAIRS AND CHARGES

Under warranty, Lenolab Oy will repair free of charge faults arising from design, manufacturing, and material defects occurring when using the device according to the manufacturer's intended use. The customer must deliver the defective device at their own expense to the service location indicated by Lenolab Oy and back. If the device cannot be delivered to Lenolab Oy for repair, the repair will be carried out at the customer's premises, and the travel costs related to the repair will be charged to the customer. Software error correction will be done by supplying the corrected program or by providing repair or workaround instructions to the customer. Warranty repairs do not extend the warranty period.

Costs incurred for investigating and repairing defects not covered by the warranty reported to Lenolab Oy will be invoiced separately, unless a maintenance or service agreement covering these services has been made for the warranted device.

Lenolab Oy's warranty and liability do not cover errors resulting from incorrect or incomplete basic data provided by the Customer, incorrect, incomplete, or non-compliant storage, installation, maintenance, repair, or modification of the devices, defective or unsuitable data supplies, connection of products not approved by Lenolab Oy to the system, voltage disturbances, accidents, or normal wear and tear. Lenolab Oy's warranty does not cover transport damage to the device or errors of insignificant importance for its operation.

2. CONTRACT TERMINATION

When terminating the contract, the Customer must always contact Lenolab Oy's customer service first. The Customer may terminate the contract in whole or in part if the Supplier has materially breached its contractual obligations or it is apparent that a material breach of contract will occur. Material breach of contract includes, among other things, failure of the goods to conform to the agreed specifications, and the consequences of the defect to the Customer are more than minor and cannot be corrected.

The Supplier has the right to terminate the contract if, after entering into the contract, it is evident that the Customer does not perform or there is justified reason to believe that the Customer will not pay in full or on time. In such cases, the Supplier has the right to suspend delivery and withhold performance until the Customer has paid the entire purchase price. The Supplier must notify the Customer of its decision to suspend delivery as soon as possible. The Supplier has the right to terminate the contract if the purchase price or any due part thereof has not been paid three (3) months after the due date. In these cases, in addition to the return of the goods, the Supplier is entitled to compensation for damages suffered, such as depreciation of the goods or freight costs.
After entering into the contract, the Supplier reserves the right not to deliver the goods ordered in the contract if the goods are not available or there is another justified reason, such as a substantial increase in the purchase price of the goods.

If the Customer has made an advance payment, the Supplier will refund the advance payment received upon termination of the contract.

The laws of Finland govern contracts and offers. Disputes arising from contracts shall primarily be resolved through negotiations between the Parties. If the matter cannot be resolved through negotiations between the Parties, the matter shall be settled initially in the Helsinki District Court.

3. EU CONSUMER RIGHT OF WITHDRAWAL

3.1. RIGHT OF WITHDRAWAL 
As a consumer purchasing from Lenolab Oy through distance selling (online), you have the right to withdraw from the contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) as implemented in Finnish law (Kuluttajansuojalaki).

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

3.2. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL 
To exercise the right of withdrawal, you must inform Lenolab Oy of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email to our customer service). You may use the model withdrawal form, but it is not obligatory. You may also exercise your right of withdrawal directly through your customer account by visiting https://shopify.com/68255646002/accountyour orders page, selecting the relevant order, and following the cancellation or return instructions.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3.3. EFFECTS OF WITHDRAWAL 
If you withdraw from the contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3.4. RETURN OF GOODS 
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

3.5. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL 
The right of withdrawal does not apply to:

  • Goods made to the consumer's specifications or clearly personalised
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items
  • Consumables and chemicals that have been opened or used