Refund policy

1. WARRANTY TERMS

1.1. WARRANTY PERIOD
The warranty period for equipment is twelve (12) months unless otherwise stated. The warranty period for certain device components may differ from the above. Consumables for the device are not covered by the warranty, nor are parts with a normal lifespan shorter than the warranty period. The warranty period begins on the date of delivery.

Chemicals and consumables are not covered by the warranty provided by Lenolab Oy. In case of a defect, the Customer must report it without delay and no later than within two weeks. The Customer must provide Lenolab Oy with reliable evidence of the delivery date and supplier of the warranted device. The warranty requires that the necessary periodic and maintenance services have been performed on the devices during the warranty period. The aforementioned services are not covered by the warranty.

1.2. WARRANTY REPAIRS AND CHARGES

Under warranty, Lenolab Oy will repair free of charge faults arising from design, manufacturing, and material defects occurring when using the device according to the manufacturer's intended use. The customer must deliver the defective device at their own expense to the service location indicated by Lenolab Oy and back. If the device cannot be delivered to Lenolab Oy for repair, the repair will be carried out at the customer's premises, and the travel costs related to the repair will be charged to the customer. Software error correction will be done by supplying the corrected program or by providing repair or workaround instructions to the customer. Warranty repairs do not extend the warranty period.

Costs incurred for investigating and repairing defects not covered by the warranty reported to Lenolab Oy will be invoiced separately, unless a maintenance or service agreement covering these services has been made for the warranted device.

Lenolab Oy's warranty and liability do not cover errors resulting from incorrect or incomplete basic data provided by the Customer, incorrect, incomplete, or non-compliant storage, installation, maintenance, repair, or modification of the devices, defective or unsuitable data supplies, connection of products not approved by Lenolab Oy to the system, voltage disturbances, accidents, or normal wear and tear. Lenolab Oy's warranty does not cover transport damage to the device or errors of insignificant importance for its operation.

2. CONTRACT TERMINATION

When terminating the contract, the Customer must always contact Lenolab Oy's customer service first. The Customer may terminate the contract in whole or in part if the Supplier has materially breached its contractual obligations or it is apparent that a material breach of contract will occur. Material breach of contract includes, among other things, failure of the goods to conform to the agreed specifications, and the consequences of the defect to the Customer are more than minor and cannot be corrected.

The Supplier has the right to terminate the contract if, after entering into the contract, it is evident that the Customer does not perform or there is justified reason to believe that the Customer will not pay in full or on time. In such cases, the Supplier has the right to suspend delivery and withhold performance until the Customer has paid the entire purchase price. The Supplier must notify the Customer of its decision to suspend delivery as soon as possible. The Supplier has the right to terminate the contract if the purchase price or any due part thereof has not been paid three (3) months after the due date. In these cases, in addition to the return of the goods, the Supplier is entitled to compensation for damages suffered, such as depreciation of the goods or freight costs.
After entering into the contract, the Supplier reserves the right not to deliver the goods ordered in the contract if the goods are not available or there is another justified reason, such as a substantial increase in the purchase price of the goods.

If the Customer has made an advance payment, the Supplier will refund the advance payment received upon termination of the contract.

The laws of Finland govern contracts and offers. Disputes arising from contracts shall primarily be resolved through negotiations between the Parties. If the matter cannot be resolved through negotiations between the Parties, the matter shall be settled initially in the Helsinki District Court.