Shipping policy

PRODUCTS AND SCOPE

These terms and conditions apply to offers made by Lenolab or agreements entered into by Lenolab for the delivery of goods or services to the customer (Customer) in Finland, unless otherwise agreed in writing. The products we supply are intended for use in accordance with the manufacturer's documentation and specifications, at the user's own risk. The products we supply cannot be used as active substances in human or veterinary medicine. Always ensure from Lenolab the suitability of the product for use as an excipient in medicinal products, cosmetics, and foodstuffs, or in agriculture or as a pesticide. Customers planning to use the product for these aforementioned purposes must always conduct their own internal checks and ensure the suitability of the product for use in accordance with local laws and regulations (e.g., the European Pharmacopoeia). Lenolab is not responsible in any case where a customer uses a product that does not meet the requirements of its intended use. It is the customer's responsibility to comply with all applicable health, safety, and other regulations and to ensure proper storage, handling, resale, and use of the end product.

DELIVERY TERMS

EXW Manufacturer's Warehouse (Incoterms 2020).

DELIVERY TIME

The delivery time will be confirmed in the order confirmation or delivery confirmation. Lenolab is not responsible for any direct or indirect damages resulting from possible delays.

PRICE AND OTHER PAYMENTS

Prices are excluding value-added tax (VAT 0%) unless a separate offer or agreement has been made to the customer. Lenolab reserves the right to change prices to reflect changes in the market environment and to deliver the products at the prices prevailing on the delivery date. If the price changes after the customer's order, Lenolab will send the customer a price change notification with the new price before delivery. The customer must notify Lenolab in writing within five calendar days of receiving the order confirmation or the price change notification if the customer does not accept this condition or the new price, in which case Lenolab reserves the right to cancel the order or part of the order.

PAYMENT TERMS

The payment term is 14 days from the date of invoice, unless otherwise agreed. In case of delayed payment, the customer is obligated to pay default interest according to the Interest Act and to reimburse any collection costs.

DELIVERY AND RELATED REMARKS

The customer is obligated to check the quantity of the products upon arrival at the destination against the waybill and to verify any transport damage together with the carrier's representative. Remarks on damaged packaging or missing items must be made on the waybill. Any complaint about errors or shortages must be made without delay, but no later than seven (7) days after the arrival of the goods. The goods and/or services and their delivery are considered accepted if the supplier does not receive written notice and specification within the specified period. The products supplied by the supplier are intended for use in accordance with the manufacturer's documentation and specifications, at the customer's own risk. The supplier is not responsible for the suitability of the products for a particular purpose.

ERRORS AND PRODUCT LIABILITY

Lenolab may, at its discretion, either repair faulty goods, replace them at its own expense, or refund the price of the product. This requires that the product has been installed/stored and used in accordance with the instructions and that a representative of Lenolab has confirmed the product's faultiness. Lenolab is not liable for any direct or indirect damages caused by a defective product. The supplier is not responsible for any delays or damages caused by them. If the supplier does not obtain the necessary export, import, or re-export licenses or equivalent permits, or if a previously granted license is revoked for reasons beyond the supplier's control, the supplier is released from the obligation to deliver the goods, and this does not constitute a breach of contract. The supplier is also not responsible for the loss or alteration of data or damages caused by them.

TRANSFER OF OWNERSHIP AND RISK OF LOSS

Ownership of the goods remains with the supplier until the purchase price has been paid in full to the supplier. The risk of loss passes to the customer upon delivery.

FORCE MAJEURE

A party shall not be liable for delays, errors, or damages resulting from an unusual and relevant event or circumstance occurring after the formation of the contract that prevents the performance of the contract, which the parties could not have reasonably taken into account at the time of concluding the contract and which is beyond the control of the parties and whose hindering effect cannot be eliminated without unreasonable additional costs or unreasonable waste of time. Such an event includes, for example, natural disasters, lightning strikes, fires, earthquakes, floods, power or line failures, war, mobilization or military conscription, rebellion or riot, confiscation, forfeiture, currency restrictions, government orders, transportation restrictions, general shortage of transportation means, goods, or energy, roadblocks, or strikes or other industrial actions regardless of whether the party is a party to the industrial action or not. Also, the errors or delays of subcontractors due to the above-mentioned circumstances constitute force majeure. A party must notify the other party in writing of force majeure within a reasonable time after the party became aware of it.

COMMISSIONING AND INSTALLATION

The commissioning, installation, or other service of the goods is part of the supplier's obligations only if separately agreed upon in writing or in the contract between the parties. In other cases, installation, commissioning, training, and other services related to delivery will be charged according to the supplier's price list. If the goods need to be installed, the customer is responsible for the cost of bringing the operating environment of the goods into compliance with the supplier's instructions. Installation does not include work or costs related to the customer's interiors or property structures such as fixtures, electrical, water and sewer pipes, gas lines, or ventilation systems. If the operating environment is not in accordance with the instructions provided by the supplier at the agreed installation time, the supplier is entitled to charge the customer for any additional costs incurred, such as additional visits to the installation site. The customer must provide the supplier with access to the installation premises without delay at the agreed time for installation. The hauling of the device to the operating location requires unobstructed access route (step-free route to the installation site, sufficient width and height of corridors and door openings, elevator capacities, etc.). Additional compensation will be charged for difficult hauling.